Cancellation and Refund Policy

CHECK-IN / CHECK-OUT TIME & DAY USE ROOMS

• Check-in is at 12.00 hrs and the check-out is at 11.00 hrs. Early check-in & late check-out is subjected to availability

• Guaranteed day use between 09.00 hrs 16.00 hrs will be charged at 50% of published tariff, subject to availability.

• Guaranteed late check-out beyond 16.00 hrs will be charged one nights’ room rate

PAYMENTS & CANCELLATION POLICY

• Payments may be made by VISA and MasterCard. Payments may also be made to our bank account in Trivandrum or by cheque payable at par / demand draft.

• For cancellations received 30 days or more 100% refund, 14 days or more 50% refund, less than 14 days in advance of arrival there will be no refund. Please note that the transaction fee is non-refundable under any circumstances.

• No refunds available on cancellations of reservations between 20th December to 10th January.

• In the event you do not utilize your reservation (no-show) or fail to cancel prior to the stipulated time period, there will be no refund granted.

*For Online Bookings only